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For customers

If you need assistance in the process of payment or have any technical issues with the personal account on ThePensters, get in touch with our 24/7 support team. To do that, please write a message via "Support" section in your ThePensters account. If you do not have any account on ThePensters yet, e-mail us at

For further inquiries related to the time frame, the content, and the order complete conditions, contact your writer. Get in touch with him or her directly through the live chat on your personal order page.

Here at, we don't want you to have to go through anymore difficulty than you already are dealing with. That's why we make sure there is nothing between you and your selected writer when you make an order to finish a writing assignment.

After you place an order, you have the opportunity to chat with various writers who are bidding for your project to see which one is your best fit. And when you have chosen a writer, you can directly chat with that writer to express your requirements and clarify any issues that you want cleared up in the assignment.

Besides chatting with various writers before selecting the most suitable one for you, you can request a preview from the writers who are bidding for your project. As the order is in process, you can view the progress, give suggestions, and pay part by part.